Privacy policy

Review Policy

Last updated: September 7, 2026

We value honest feedback from our customers. Reviews help other customers make informed purchasing decisions and help us improve Aurevyn.

Authentic Reviews

We encourage customers to submit genuine reviews based on their actual experience with our products or services.

We do not knowingly publish, purchase, or create fake reviews.

We may moderate, decline to publish, or remove reviews that:

Are fraudulent, misleading, or not based on a genuine customer experience.
Contain offensive, abusive, threatening, or discriminatory language.
Contain unlawful or defamatory content.
Include personal or confidential information belonging to another person.
Contain spam, advertising, or promotional material.
Are unrelated to the product or customer experience.
Attempt to manipulate ratings or review results.

We do not remove a review merely because it is negative.

Where reviews are displayed on our website, we may use automated or manual moderation tools to identify content that violates this policy.

By submitting a review, you confirm that the content represents your genuine experience and that you have the necessary rights to submit it.

By submitting a review, you grant Aurevyn a non-exclusive, worldwide, royalty-free licence to display, reproduce, and use the review for legitimate business and marketing purposes, including on our website and social media channels, while retaining ownership of your original content.

Privacy Policy

Last updated: September 7, 2026

Aurevyn respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit or purchase from our online store.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

Your name.
Billing and delivery address.
Email address.
Telephone number, where provided.
Order and transaction information.
Information you provide when contacting customer support.
Website usage, device, browser, and technical information.
Marketing preferences.
Information provided when submitting a product review.

Payment information may be processed securely by our payment service providers. We do not need to store your full payment card details ourselves.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil orders.
Process payments and refunds.
Deliver products.
Provide customer support.
Communicate with you about your orders.
Prevent fraud and protect our website.
Maintain business and accounting records.
Improve our website, products, and services.
Send marketing communications where you have provided appropriate consent or where otherwise permitted by law.
Comply with legal and regulatory obligations.

3. Cookies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, and, where permitted, support analytics and marketing.

Where legally required, we will request your consent before placing non-essential cookies.

You can control or disable cookies through your browser settings and, where available, our cookie-consent tools.

4. Sharing Personal Information

We may share information with trusted service providers where necessary to operate our business, including payment processors, delivery providers, ecommerce technology providers, analytics providers, IT providers, and professional advisers.

We may also disclose information where required by law or where reasonably necessary to protect our legal rights, customers, or business.

We do not sell your personal information for money.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining records, resolving disputes, preventing fraud, and complying with legal obligations.

6. Your Rights

Depending on the circumstances and applicable law, you may have rights concerning your personal information, including the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of information in certain circumstances.
Object to or restrict certain processing.
Request portability of certain information.
Withdraw consent where processing is based on consent.
Complain to the relevant data protection authority.

To exercise a privacy right, contact us using the details below.

You may also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal data has been handled unlawfully.